Refund Policy

Covelity Visual Design specializes in custom digital graphics and visual engineering. Due to the nature of digital assets and the time-intensive process of custom engineering, we maintain a strict refund policy.

Refunds may be considered under the following specific circumstances:

• The order is cancelled within 12 hours of purchase and work has not yet commenced.
• Covelity is unable to fulfill the project requirements due to technical limitations.
• Double payment occurred due to a billing system error.

Instead of refunds, we focus on client satisfaction through our revision process. Every project includes a specific number of revision cycles (as defined in your order) to ensure the final product meets the agreed-upon technical brief.

The following services and assets are strictly non-refundable:

• Final delivered high-resolution assets and source files.
• Completed velocity-optimized banner systems.
• Rush order fees or expedited delivery charges.
• Consultation and visual strategy hours.

To request a refund review, please contact our billing department. All requests must be submitted in writing and include your order number and a detailed explanation of the issue.

Approved refunds will be processed via the original payment method within 7–10 business days.